General Conditions of Service
Version 1.0
Effective June 2026

 

Welcome to The Lurid Gallery. This page consolidates The Lurid Gallery's Terms and Policies in one place so you can understand your rights, responsibilities, and how we operate when you interact with our Services.

The Lurid Gallery operates this website and its associated services, including digital artworks, information, tools, and features (collectively, the “Services”). By accessing or using the Services, you agree to comply with the policies and terms outlined below. These policies govern your use of our Services, purchases, and interactions with us, and are designed to protect both your rights and ours.

Please take a moment to read through all sections carefully, as they include important information about account usage, orders, refunds, shipping, privacy, legal matters, and how to contact us. By continuing to access or use our Services, you acknowledge that you have read, understood, and agreed to these policies.

This page is organized as follows:

1. Terms of Service – Your rights and responsibilities when using our Services.

2. Refund and Return Policy – Our refund procedures, exceptions, and timeframes.

3. Shipping Policy – Information about shipping and delivery, including current digital-only offerings.

4. Privacy Policy – How we collect, use, and manage your personal information.

5. Legal Notice – Intellectual property, disclaimers, and legal references.

6. Contact Information – How to reach us for support, feedback, or inquiries.
   

We recommend bookmarking this page and reviewing it periodically, as updates may occur to reflect changes in our Services, legal obligations, or business practices.

1. Terms of Service

Last updated: June 01, 2026

1. Overview
1.1 Welcome to The Lurid Gallery ("Lurid"). The terms “we,” “us,” and “our” refer to Lurid. We operate this store and website, including all related content, tools, products, and services (the “Services”), to provide a curated digital and print art experience.

1.2 These Terms of Service, together with any referenced policies (collectively, the “Terms”), describe your rights and responsibilities when using the Services.

1.3 By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

2. Access and Account
2.1 You must be at least the age of majority in your jurisdiction to use the Services. You are responsible for any minors using your account.

2.2 You agree to provide accurate, current, and complete information when making purchases or using account features.

2.3 You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

3. Our Products
3.1 We aim to display products as accurately as possible; however, colours and appearance may vary depending on device settings.

3.2 We do not guarantee that products or services will meet expectations exactly as displayed.

3.3 We reserve the right to modify, limit, or discontinue products at any time.

4. Orders
4.1 Orders placed through the Services constitute an offer to purchase and are not accepted until confirmed by Lurid.

4.2 Payment must be received and processed before an order is accepted.

4.3 Orders may not be cancellable once confirmed.

4.4 All purchases are subject to our Refund and Return Policy and the applicable 60-day refund window.

4.5 Purchases are for personal use only and may not be resold or exported without authorization.

5. Prices and Billing
5.1 Prices for products and services offered by The Lurid Gallery may be displayed in your local currency at checkout for convenience and estimation purposes.

5.2 Final payment amounts are processed by our payment providers and may be charged in your local currency or converted from US dollars (USD) depending on your location, payment method, financial institution, or platform settings. Exchange rates and conversion fees, if applicable, are determined by the payment provider or your financial institution.

5.3 All official product pricing is denominated in USD unless explicitly stated otherwise. Displayed local currency amounts are estimates and may vary at the time of transaction.

5.4 Prices, promotions, discounts, and estimated currency conversions may be changed or updated without prior notice.

5.5 Taxes, duties, or regulatory charges may be calculated, collected, or remitted by third-party payment providers or commerce platforms in accordance with applicable laws based on the customer’s location.

5.6 You agree to provide accurate billing and payment information for all transactions.

6. Shipping and Delivery
6.1 Delivery times are estimates and not guaranteed.

6.2 Lurid is not responsible for delays once items are transferred to the carrier.

6.3 Risk of loss passes to you upon delivery to the carrier.

7. Intellectual Property
7.1 All content within the Services, including artwork, text, and design, is owned by Lurid or its licensors.

7.2 Content may not be copied, distributed, modified, or used commercially without permission.

7.3 Lurid’s name, logos, and artwork are protected trademarks.

7.4 Customers are granted a limited, non-exclusive, non-transferable license to access and use the artwork for personal, non-commercial purposes only, subject to the terms of this agreement.

7.5 The purchase represents access to a licensed digital instance of the artwork (“the issue”) and does not constitute acquisition of the artwork itself, copyright, authorship, or reproduction rights. The printing license selected at the time of purchase for that specific issue is final, permanent, and irreversible; it cannot be changed after purchase. If a different printing license is required for the same artwork, a separate purchase must be made under the desired license.

7.6 All artworks, images, designs, and creative content available through The Lurid Gallery remain the intellectual property of their respective artists or rights holders.

7.7 The Lurid Gallery operates as a platform facilitating the distribution and licensing of such works and does not claim ownership of artist intellectual property unless explicitly stated.

7.8 Purchases do not transfer ownership of any artwork or underlying intellectual property.

7.9 All intellectual property rights remain with the respective artist or rights holder at all times.

7.10 Reproduction, resale, modification, distribution, or commercial exploitation of any artwork is strictly prohibited without prior written permission from the respective rights holder.

7.11 The Lurid Gallery name, branding, platform design, and associated systems remain the intellectual property of The Lurid Gallery.

8. Optional Tools and Features
8.1 Third-party tools may be provided “as-is” without warranties.

8.2 Future features, including account/profile systems, will also be governed by these Terms.

9. Third-Party Links
9.1 The Services may include links to third-party websites.

9.2 Lurid is not responsible for third-party content, policies, or practices.

10. Relationship with Shopify and Payment Providers
10.1 The Lurid Gallery operates using third-party commerce platforms and payment providers to facilitate checkout, payment processing, order handling, and related transactional services.

10.2 These third-party platforms are independent service providers and are not parties to the contractual agreement between The Lurid Gallery and the customer, except where required by applicable law.

10.3 To the maximum extent permitted by law, third-party commerce platforms and payment providers shall not be liable for any disputes, damages, losses, or claims arising from purchases made through The Lurid Gallery.

10.4 Any payment processing, currency conversion, taxation, or refund execution is subject to the terms, policies, and operational systems of the applicable third-party provider.

11. Privacy
11.1 Personal information is handled in accordance with our Privacy Policy.

11.2 By using the Services, you consent to data collection and processing for operational purposes.

12. Feedback
12.1 Any feedback submitted grants Lurid a perpetual, royalty-free license to use it.

12.2 You confirm that you have the rights to any feedback provided.

13. Errors and Omissions
13.1 Lurid reserves the right to correct errors in product descriptions, pricing, or availability.

14. Prohibited Uses
14.1 The Services may only be used for lawful purposes.

14.2 Prohibited actions include infringement, fraud, harassment, or interference with the Services.

14.3 Violations may result in suspension or termination.

15. Termination
15.1 Lurid may terminate access to the Services at any time without notice.

15.2 Certain provisions survive termination, including intellectual property and liability clauses.

16. Disclaimers
16.1 Services and products are provided “as-is” without warranties.

16.2 We do not guarantee uninterrupted or error-free operation.

17. Limitation of Liability
17.1 To the fullest extent permitted by law, Lurid is not liable for indirect or consequential damages.

18. Indemnification
18.1 You agree to indemnify Lurid against claims arising from your use of the Services or breach of these Terms.

19. Severability
19.1 If any provision is invalid, the remaining Terms remain enforceable.

20. Waiver and Entire Agreement
20.1 Failure to enforce any provision does not constitute a waiver.

20.2 These Terms constitute the entire agreement between you and Lurid.

21. Assignment
21.1 You may not assign your rights without consent.

21.2 Lurid may assign its rights without restriction.

22. Governing Law
22.1 These Terms are governed by the laws of Lurid’s jurisdiction.

23. Headings
23.1 Headings are for convenience only and do not affect interpretation.

24. Changes to Terms
24.1 Lurid may update these Terms at any time.

24.2 Continued use of the Services constitutes acceptance of updates.

25. Contact Information
25.1 Questions regarding these Terms may be sent to support@lurid.store.

2. Refund and Return Policy

Last updated: June 01, 2026

1. Scope and Overview
1.1 The Lurid Gallery ("Lurid") currently offers digital art for purchase. Physical prints may be introduced later, fulfilled by trusted production providers. All purchases are processed through third-party payment providers and commerce platforms that govern payment and refund processing.

1.2 Refund requests must be submitted within 60 days of purchase, in accordance with the applicable payment provider’s policies, for both digital and print items.

2. Refunds for Digital Products
2.1 Digital items are non-refundable unless there is a technical fault (e.g., corrupted files or delivery failure).

2.2 Customers experiencing technical issues must contact Lurid via our Feedback Portal with their Lurid Order ID and a description of the issue.

2.3 Upon verification, refunds will be processed through the applicable payment provider, which may take up to 10 business days to complete.

3. Refunds for Physical Products (when available)
3.1 Physical prints, when offered, will be fulfilled by trusted production providers. Returns are handled according to the fulfilment provider’s process and the applicable payment platform’s refund window.

3.2 Customers must contact Lurid before sending any items. Return instructions and labels will be provided when applicable. Items sent without prior authorization may not be accepted.

3.3 Damaged, defective, or incorrect items must be reported immediately upon receipt.

4. Exceptions / Non-Returnable Items
4.1 At this time, all digital items are considered non-returnable unless technical faults occur.

4.2 Physical prints may have conditions for return once offered, but custom or personalized products are generally non-returnable unless defective.

5. Refund Process
5.1 All refund requests must be submitted through the Feedback Portal including the customer’s order details and reason for the request.

5.2 Refund requests are reviewed and assessed by The Lurid Gallery in accordance with applicable eligibility criteria and platform policies.

5.3 Approved refunds are issued through the original third-party payment provider or commerce platform used at checkout. Processing times may vary depending on the payment method, platform, and financial institution.

5.4 Where required, customers may also be instructed to initiate or confirm refund actions through the original checkout platform in order to complete processing.

5.5 For support regarding refunds, customers may contact support@lurid.store or submit a request via the Feedback Portal.

6. European Union 14-Day Cooling-Off Right
6.1 EU customers may request cancellations or returns for physical products within 14 days of receipt, provided items are in original condition, unworn/unused, and in original packaging.

6.2 Digital products are excluded from the EU cooling-off right once delivery has been completed.

7. Agreement
7.1 By purchasing from Lurid, customers acknowledge that they have read and understood this Refund and Return Policy.

3. Shipping Policy

Last updated: June 01, 2026

1. Scope and Overview
1.1 The Lurid Gallery ("Lurid") currently delivers art primarily in digital format. All purchases are processed and delivered securely via email or direct download after payment confirmation.

1.2 Physical shipping of art prints or products is not currently offered but may be introduced in the future.

1.3 By making a purchase, you agree to the terms outlined in this Shipping Policy.

2. Digital Delivery
2.1 Digital purchases are processed immediately after payment confirmation.

2.2 You will receive a download link or access to your digital files via the email provided during checkout.

2.3 You are responsible for ensuring your email address is accurate and accessible.

3. Delivery Time
3.1 Most digital files are delivered within a few minutes of payment.

3.2 In rare cases, delivery may take up to 24 hours due to payment processing delays or technical issues.

4. Access and Storage
4.1 Download links may be temporary and subject to expiration.

4.2 You are responsible for storing and backing up your digital files after delivery.

4.3 If you experience issues accessing your files, contact us via the Feedback Portal or support@lurid.store.

5. Future Physical Shipping
5.1 Physical art products, such as prints, may be introduced in the future.

5.2 When available, shipping times, methods, and costs will be clearly stated at checkout and on our website.

5.3 Tracking information will be provided where applicable.

5.4 Risk of loss transfers to you once items are delivered to the carrier.

6. General Shipping Notes
6.1 Digital orders cannot be cancelled or modified after payment, except where required by law or in cases of technical delivery failure.

6.2 Digital products are accessible worldwide. Future physical shipments may be subject to customs duties, taxes, or import fees.

6.3 If you do not receive your digital files, contact us and we will work to resolve the issue promptly.

7. Contact Information
7.1 Questions regarding orders or delivery may be sent to support@lurid.store or submitted via the Feedback Portal.

4. Privacy Policy

Last updated: June 01, 2026

1. Scope and Overview
1.1 The Lurid Gallery ("Lurid") operates this store and website, including all related content, tools, products, and services (the “Services”).

1.2 This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or communicate with us.

1.3 By using the Services, you acknowledge and agree to the collection and use of your personal information as described in this Privacy Policy.

2. Personal Information We Collect
2.1 “Personal information” refers to information that can identify you directly or indirectly.

2.2 We may collect the following categories of personal information:

2.2.1 Contact information: name, email address, billing address, shipping address (if applicable), and phone number.

2.2.2 Account information: username, password, preferences, and settings (when applicable).

2.2.3 Transaction information: purchases, digital downloads, and Lurid order identifiers.

2.2.4 Communications: inquiries, feedback, or support messages submitted via the Feedback Portal.

2.2.5 Device and usage information: browser type, device information, IP address, and interactions with the Services.

3. Sources of Personal Information
3.1 Directly from you when you make a purchase, submit information, or contact us.

3.2 Automatically through your use of the Services, including cookies and similar technologies.

3.3 From service providers, payment processors, commerce platforms, and other partners assisting in operating the Services.

4. How We Use Personal Information
4.1 To provide and improve the Services, including processing orders and delivering digital products.

4.2 To maintain security and prevent fraud or unauthorized activity.

4.3 To communicate with you regarding your purchases or support requests.

4.4 To comply with legal obligations and enforce our policies.

4.5 To support future features, including linking purchased art to user profiles where applicable.

5. Sharing Personal Information
5.1 We may share your personal information with:

5.1.1 Payment processors and commerce platforms used for transaction handling, billing, fraud prevention, and verification.

5.1.2 Trusted production providers for physical products (when applicable).

5.1.3 Service providers supporting the operation of the Services (e.g., hosting, analytics, customer support).

5.1.4 Affiliates or authorities where required for legal, operational, or enforcement purposes.

5.2 We do not sell your personal information.

6. Security and Retention
6.1 We implement reasonable security measures to protect your personal information.

6.2 No system is completely secure, and you are responsible for maintaining the security of your account credentials.

6.3 We retain personal information only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

7. Your Rights and Choices
7.1 You may request access to or correction of your personal information.

7.2 You may request deletion of your personal information via the Feedback Portal.

7.3 When user profiles are introduced, your purchases may be associated with your account if your data exists in our system.

7.4 You may opt out of promotional communications, while transactional messages will still be sent as necessary.

8. Children’s Data
8.1 The Services are not intended for individuals under the age of majority in their jurisdiction.

8.2 We do not knowingly collect personal information from minors.

9. International Transfers
9.1 Your information may be processed or transferred outside your country, including by service providers, in accordance with applicable laws.

10. Third-Party Links
10.1 The Services may contain links to third-party websites.

10.2 We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy
11.1 We may update this Privacy Policy at any time.

11.2 Updates will be reflected by a revised “Last updated” date on this page.

12. Contact Information
12.1 Questions regarding this Privacy Policy or your personal information may be sent to support@lurid.store or submitted via the Feedback Portal.

5. Legal Notice

Last updated: June 01, 2026

The Lurid Gallery operates this website and store at lurid.store and its subdomains, including all content, products, services, and tools provided therein. By accessing or using this website, you agree to comply with all applicable laws and regulations.

All content on this site, including images, text, graphics, designs, and digital artworks, is the intellectual property of The Lurid Gallery and is protected by copyright, trademark, and other applicable laws. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.

Payments for products and services may be processed through third-party payment providers and commerce platforms. Purchases made through The Lurid Gallery may be subject to the terms, policies, refund procedures, and operational requirements of the applicable provider or platform. The Lurid Gallery is not responsible for delays, errors, currency conversion differences, or issues caused by third-party payment or commerce systems.

All digital products are delivered electronically. At this time, The Lurid Gallery does not offer physical prints or shipping services.

For inquiries related to this Legal Notice, intellectual property concerns, or other legal matters, please contact us at support@lurid.store.

6. Contact Information

Last updated: June 01, 2026

Trade name: The Lurid Gallery
Email: support@lurid.store
Feedback Portal: support.lurid.store/pages/feedback